If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund – no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.
METHOD OF REFUNDS
Shark Shield Pty Ltd will refund to your credit card, or we can post a cheque or international money order.
HOW TO MAKE A RETURN
Before shipping any return to us, please request a Return Material Authorization (RMA) number from firstname.lastname@example.org. Returns are not accepted without a valid RMA number. Please also provide us with the information below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
Please provide us with the information outlined below. This information must accompany all returns.
- Personal Details:
- Street Address:
- Email Address:
- Contact Phone: (_____)________________
- Preferred Contact Time:
- Product Details
- Returned Item:
- Code # :
- Receipt # :
- Order Date:
- Reason for return:
- What would you like us to do?
- Replace with another of the same product
- Refund my credit card (if you paid by credit card only)
- Refund by posting me a cheque or international money order.