When you purchase a Shark Shield product, you have the peace of mind in knowing that your product is covered by Shark Shield’s Standard Warranty. All brand new Shark Shield electronic products have a 1 year warranty (excludes accessories like Tail Pad / Decal Antennas which have a 3 month warranty). All refurbished electrical products have a 6 month warranty.
The extended 3 year warranty provides the same level as cover as Shark Shield’s Standard Warranty for a maximum of 3 years, including the Standard Warranty period. The Extended 3 Year Warranty is only available on the FREEDOM+ Surf, FREEDOM7 and SCUBA7.
The Shark Shield Standard Warranty is provided by:
Shark Shield Pty Ltd (ABN 87 099 782 091)
Building 7, 1 Winton Road
Joondalup, 6027 Western Australia.
+61 8 9300 0043
GENERAL TERMS AND CONDITIONS
1.1 The benefits given to you in Shark Shield’s Standard Warranty are in addition to other rights and remedies you have under law in relation to the products to which Shark Shield’s Standard Warranty relates. Shark Shield products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
1.2 Subject to section 1.1 and the terms below, as your Standard Warranty Shark Shield agrees to repair or replace at Shark Shield’s cost the Shark Shield product, and any Shark Shield accessory supplied with the product, purchased by you in Australia or New Zealand from a Shark Shield Authorised Dealer when the product does not perform in accordance with the manufacturer’s specifications during the Warranty Term specified for the product below, commencing from the date of purchase.
1.3 To make a claim under the Standard Warranty you will need to:
(a). Contact the Shark Shield to register your claim and provide the details to enable Shark Shield to assess the claim. Or visit the Shark Shield support section located on the internet, contact details listed below.
(b). Provide or make the product available to Shark Shield or a Shark Shield Authorised Service Centre as set out in the below or as otherwise agreed with Shark Shield. If you are required to return the product to a Shark Shield Authorised Service Centre, Shark Shield will provide details of the centre to you.
(c). Please note, you will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) with your claim.
1.4 Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.
1.5 The product will be at the owner’s risk whilst in transit to and from the Shark Shield Authorised Service Centre, unless transported by Shark Shield or its Authorised representatives.
1.6 Shark Shield and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.
GENERAL EXCLUSIONS AND LIMITATIONS
2.0 To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:
2.1 If the product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the product.
2.2 Shark Shield disclaims liability for range, coverage, or operation of the Product and ancillary equipment as a whole under this warranty. Shark Shield reserves the right to make changes or improvements in Products, during subsequent production, without incurring the obligation to install such changes or improvements on previously manufactured Products.
2.3 If the factory-applied serial number has been altered or removed from the product.
2.4 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.
2.5 To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these warranty terms.
2.6 To any third-party software or hardware not contained in the product as originally configured by the manufacturer.
2.7 To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.
2.8 To service of any product whilst it is outside Australia and New Zealand.
2.9 To any wear and tear including to antenna assembly if the product is used in commercial, industrial, educational or rental applications.
3.0 To the full extent permitted by law but subject always to section 1.1:
3.1 Shark Shield will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.
All Shark Shield electronic products have a 1 year warranty (excludes accessories such as Tail Pads / Decal Antenna which have a three month warranty). For service, return your product to Shark Shield or your local Retailer Service Centre.