When you purchase an Ocean Guardian product, you have the peace of mind in knowing that your product is covered by Ocean Guardian’s Standard Warranty. All brand new Ocean Guardian electronic products have a 1 year warranty (excludes accessories like Tail Pad / Decal Antennas which have a 3 month warranty). All refurbished electrical products have a 6 month warranty.
The extended 3 Year Warranty (Dive & Surf Series) provides the same level of cover as Ocean Guardian’s Standard Warranty for a maximum of 3 years, including the Standard Warranty period. The Extended 3 Year Warranty (Dive & Surf Series) is only available on the FREEDOM+ Surf, FREEDOM+ Surf Mini, FREEDOM7, and SCUBA7.
The extended 3 Year Warranty (Boat & Fish Series) provides the same level of cover as Ocean Guardian’s Standard Warranty for a maximum of 3 years, including the Standard Warranty period. The Extended 3 Year Warranty for the Boat & Fish Series is only available on the BOAT01 and FISH01.
The Ocean Guardian Standard Warranty is provided by:
Ocean Guardian (Shark Shield Pty Ltd - ABN 87 099 782 091)
Factory 1, 6A Prosperity Parade
Warriewood NSW 2102.
+61 8 9300 0043
GENERAL TERMS AND CONDITIONS
1.1 The benefits given to you in Ocean Guardian’s Standard Warranty are in addition to other rights and remedies you have under law in relation to the products to which Ocean Guardian’s Standard Warranty relates. Ocean Guardian products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
1.2 Subject to section 1.1 and the terms below, as your Standard Warranty Ocean Guardian agrees to repair or replace at Ocean Guardian’s cost the Ocean Guardian product, and any Ocean Guardian accessory supplied with the product, purchased by you in Australia or New Zealand from a Ocean Guardian Authorised Dealer when the product does not perform in accordance with the manufacturer’s specifications during the Warranty Term specified for the product below, commencing from the date of purchase.
1.3 To make a claim under the Standard Warranty you will need to:
(a). Contact Ocean Guardian to register your claim and provide the details to enable Ocean Guardian to assess the claim. Or visit the Ocean Guardian support section located on the internet, contact details listed below.
(b). Provide or make the product available to Ocean Guardian or a Ocean Guardian Authorised Service Centre as set out in the below or as otherwise agreed with Ocean Guardian. If you are required to return the product to a Ocean Guardian Authorised Service Centre, Ocean Guardian will provide details of the centre to you.
(c). Please note, you will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) with your claim.
1.4 Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.
1.5 The product will be at the owner’s risk whilst in transit to and from the Ocean Guardian Authorised Service Centre, unless transported by Ocean Guardian or its Authorised representatives.
1.6 Ocean Guardian and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.
GENERAL EXCLUSIONS AND LIMITATIONS
2.0 To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:
2.1 If the product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the product.
2.2 Ocean Guardian disclaims liability for range, coverage, or operation of the Product and ancillary equipment as a whole under this warranty. Ocean Guardian reserves the right to make changes or improvements in Products, during subsequent production, without incurring the obligation to install such changes or improvements on previously manufactured Products.
2.3 If the factory-applied serial number has been altered or removed from the product.
2.4 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.
2.5 To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these warranty terms.
2.6 To any third-party software or hardware not contained in the product as originally configured by the manufacturer.
2.7 To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.
2.8 To service of any product whilst it is outside Australia and New Zealand.
2.9 To any wear and tear including to antenna assembly if the product is used in commercial, industrial, educational or rental applications.
3.0 To the full extent permitted by law but subject always to section 1.1:
3.1 Ocean Guardian will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.
All Ocean Guardian electronic products have a 1 year warranty (excludes accessories such as Tail Pads / Decal Antenna which have a three month warranty). For service, return your product to Ocean Guardian or your local Retailer Service Centre.