If for any reason you are not satisfied with any purchases you make from this site simply return your purchase in it’s original condition and packaging within 30 days from the purchase date for a full refund – no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.
HOW TO MAKE A RETURN
Before shipping any return to us, please request a Return Material Authorization (RMA) number from email@example.com. Returns are not accepted without a valid RMA number. Please also provide us with the information below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
- Personal Details:
- Street Address:
- Email Address:
- Contact Phone: (_____)________________
- Preferred Contact Time:
- Product Details
- Returned Item:
- Code # :
- Receipt # :
- Order Date:
- Reason for return:
- What would you like us to do?
- Replace with another of the same product
- Refund my credit card (if you paid by credit card only)
- Refund by posting me a cheque or international money order.
METHOD OF REFUNDS
Ocean Guardian will refund to your credit card, or we can post a cheque or international money order.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.
30 DAY MONEY BACK GUARANTEE
Our FREEDOM+ Surf, FREEDOM+ Surf Mini, eSPEAR, FREEDOM7, and SCUBA7, all come with a 30-day money back guarantee.
What does this mean?
We want you to be totally stoked with the Ocean Guardian – Powered by Shark Shield Technology products you purchase. If within 30 days of receiving your order, you don’t feel more confident in the water with your new Ocean Guardian device, you may return it to us for a refund*. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. Also, associated shipping fees are not refundable.
How does this work?
If you bought your Ocean Guardian device at sharkshield.com/ocean-guardian.com, simply fill in the Contact Us form here (within 30 days from purchase) and we’ll be in touch within 2 business days to organise your refund.
If you bought your Ocean Guardian device from one of our stockists, simply go back to that retailer (within 30 days from purchase) for a full refund.
*Money Back Guarantee excludes the following products: BOAT01, FISH01, FREEDOM+ Surf Tail Pad / Decal Antenna, FREEDOM+ Surf Tail Pad / Decal Antenna Mini, FREEDOM+ Surf Transferable Power Module, FREEDOM+ Surf Docking Station, FREEDOM+ Surf 12v DC Car/Boat Charger, FREEDOM+ Surf E-field Control Kit, Tail Pad Kicker Support, Neoprene Carry Bag, Hard Carry Case, Dive Series Tester, Dive Series Charger, Charger / Tester Carry Case, and FREEDOM7 Replacement Pouch. These accessory products may still be returned as per our returns policy.