Warranties & Repairs
WORLD WIDE REPLACEMENT SERVICE FOR FREEDOM7, SURF7 & SCUBA7
If your product has failed and is still in warranty (one year from date of purchase), you can either return it to your place of purchase to be exchanged for a new unit, or return it to Shark Shield and we will replace it. Please note that not all retailers offer a warranty replacement service.
Simply complete and print the Warranty & Repair Form, attach it to the faulty goods and return them to Shark Shield. We’ll of course arrange the exchange and pay the return freight for you.
We want you back in the water as quickly as possible, so if your product is out of its warranty period, we offer a factory repair exchange program with a standard repair price depending on your region and we’ll return to you either a new or as new factory refurbished unit. Your replacement unit comes with a full 12 Month Warranty.If you’re having any trouble getting your Shark Shield replaced or repaired please Contact Us
SAFETY NOTICE – FREEDOM7, SURF7 & SCUBA7
It has come to our attention that a small production run of Shark Shield magnets used in the on/off switch for FREEDOM7, SCUBA7 & SURF7 were improperly manufactured. Like every Shark Shield product, it went through rigorous pre-market testing because we know that you only want the best quality. The exhibited fault is a failure to turn on, which may appear as a failure to charge. To confirm if your product is affected, please remove the switch as shown here, you will see a discolored / corroded magnet. If this is the case there is no need to return you unit, please Contact Us and we’ll express post you a new switch.
If you units serial number is “E1507xxxx” or later, this issue has already been resolved.
E = EKT
YY = Year
WW = Week
XXXX = Sequential number
OBSOLETE SHARK SHIELD (SEACHANGE TECHNOLOGY) DIVE01, MARINER, GPSS01, GPSS02 (BLACK PLASTIC CASING)
These products have not been produced for several years. Due to parts availability Shark Shield no longer provides a repair service for these products, we recommend customers consider the FREEDOM7 or SCUBA7 as an upgrade option. Please contact firstname.lastname@example.org for more details.
The charger for these obsolete versions are made from two parts.
Plug Pack (AMIS-0016): This is the item that plugs into the power point and is rated at 240Vac input, 12VDC 1.5A output. Shark Shield does not hold any stock of this item but an equivalent product can be purchased from Dick Smith’s (cat no. M9915). All the user needs to do is make sure the universal output connector on the plug pack is set up in the correct orientation, which is positive in the centre and negative on the outside.